Online platform connects healthcare professionals and patients

Originally Published in June 2017

DocPlanner is an online booking platform for healthcare appointments and a clinic management software provider. Patients can easily find and book appointments with local healthcare providers online and medical professionals can manage their profiles by responding to reviews submitted by patients. Based in Poland, with offices in Warsaw, Barcelona, Istanbul and Rome, the company has more than 250 employees and is used by doctors and patients in over 30 countries. This makes DocPlanner Europe’s biggest booking platform. Every month, more than 17 million patients visit DocPlanner where they can search through a list of over five million medical professionals. The cloud-based software provider is the market leader in Poland, as well as Italy, Turkey, Spain, Brazil, Mexico and Argentina.

Private healthcare providers —- which include individual doctors, dentists, dieticians, psychologists and other healthcare professionals in small and large clinics –— use the comprehensive platform to manage their patients and improve the functioning of their clinic. Professionals create an online calendar which allows patients to select the location, date and time of their visit. DocPlanner improves clinic administration by providing a personal tele-assistant for incoming calls and by sending automatic appointment reminders to patients. Patients can book a visit online in minutes, read and write reviews about professionals, receive confirmation and reminder text messages and keep track of their appointments by creating a free account. More than 1 million visits have already been booked on the platform. DocPlanner also allows visitors to post a medical question and receive an answer from an expert for free.

In 2016, DocPlanner raised $20 million in Series C funding led by Target Global, as well as ENERN Investments and EBRD–raising its total funding to $34 million, the largest amount ever raised by a Polish company from venture capital funds. The company is also on its way to becoming the world’s biggest online healthcare booking platform after merging with its Spanish-based competitor, in June 2016.

The fast-growing company raised $34 million in fundingthe largest amount ever raised by a Polish company from venture capital funds.

“We have the ambition to become the clear number-one global online platform for healthcare. The focus now is on building a stronger global presencebolstering positions in key markets: Poland, Italy, Turkey, Spain, Brazil and Mexico. The presence and usefulness of healthcare platforms is gradually being recognized by doctors and patients in a growing number of countries,” said Mariusz Gralewski, founder and CEO of DocPlanner. “In our key markets we are actively growing the supply of doctor calendars available to patients online and are focusing on delivering a top-quality experience for both sets of users.”

Gralewski founded DocPlanner in 2012 after acquiring the Polish domain ZnanyLekarz.pla service that allowed patients to rate and review doctors. He redesigned the website and added the appointment booking functionality. Through a combination of acquisitions and organic expansion, he has built DocPlanner into one of the biggest global players in the online healthcare booking sector. Previously, while studying computer science at the Technical University of Warsaw, he cofounded the Polish professional networking site GoldenLine. As an entrepreneur with a deep interest in technology, he is an advisor to and investor in companies such as Positionly, Brainly, Typeform and Preply.